Welcome to Lightwire Mobile

Let’s get you connected.

To get started, you’ll need to install your SIM, whether that’s an eSIM or a physical SIM.

We’ve got both options covered below.

Good to know: After switching mobile providers, it can take up to 48 hours before you can receive security texts from services like your bank.

Set up your SIM

Setup steps can vary by phone model.

Before you start, make sure your device is connected to Wi-Fi and you’ve received the Lightwire email with your QR code.

If you are not porting a number, once you complete the eSIM set up, you'll be ready to go!

Check out our article on bringing your number to Lightwire if you are porting a number

iPhone	Android
Brand new or factory reset device Turn on and set up your iPhone. When the Set Up Mobile screen appears, tap Use QR Code. Scan the QR code from the Lightwire email and follow the onscreen steps.	Samsung Galaxy Go to Settings then Connections. Tap SIM Manager. Add eSIM and scan the QR code. Enter the confirmation code.
Used device Open the Camera app and scan the QR code. Tap the Mobile Plan Detected notification. Tap and hold the QR code, then tap Add eSIM. Tap Continue to finish setup.	Google Pixel Go to Settings and select SIMs. Tap Add SIM and scan the QR code. Enter the confirmation code.
	Xiaomi Open Settings then Network & internet. Select Mobile networks. Add carrier and choose eSIM. Scan the QR code and confirm.
	Other Android devices Locate the eSIM settings on your device. Scan the QR code from the Lightwire email. Enter the confirmation code.

Your physical SIM will be sent to you by the Lightwire team.

Once it arrives, follow these steps:

Open your phone’s SIM tray using a SIM tool or something similar, like a paperclip.
Replace your old SIM with your new Lightwire SIM.
If you are not porting a number, you're ready to go!

Check out our article on bringing your number to Lightwire if you are porting a number

If you get a new device and have a Lightwire eSIM, you will need to transfer it to your new device

If you don’t have your old phone (it has been lost or stolen), get in touch with Lightwire and we’ll help.
If you do have your old phone, remove the eSIM from your SIM settings, then set it up on your new phone using the QR code email and confirmation code text you received from Lightwire when you first purchased your eSIM. If you do not have access to one or both or these, get in touch with Lightwire for help

If you get stuck at any point, get in touch and we’ll help you get set up.