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Knowledge base
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Connection Support In Connection Support, you'll find easy-to-follow steps to improve your internet connection and resolve common network issues. Whether you're experiencing slow speeds or trouble staying connected, this section provides helpful tips and solutions to get you back online smoothly.
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Moving House Planning to move? This section provides everything you need to know about transferring your internet service to a new address. Learn how to schedule a move, check service availability in your new location, and what to do if your new home isn’t serviced by us.
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Plans & Services Choosing the right internet plan can be tricky. Here, we offer guidance on our various plans, including data limits, pricing, and the differences between residential and business services. Find tips on selecting the best plan for your needs, as well as details on upgrading or downgrading your service.
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Billing & Payments On our Billing and Payments support page, customers can find detailed information on how to view, manage, and pay their bills. The page includes guides on payment methods, how to set up automatic payments, and how to read their invoice.
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Landline/VOIP For information regarding Lightwire's voice service including voice feature codes
What are your operating hours?
Technical Support
Our Technical Support team is available to assist you Monday through Friday from 8:00 am to 7:00 pm, and on weekends from 9:00 am to 5:00 pm.
Rural Sales Team
If you have questions about your account, our dedicated Rural Sales team is ready to help you Monday through Friday from 8:30 am to 5:00 pm.
Contacting Us After Hours
If you need to reach us outside of our business hours, please feel free to send an email to support@lightwire.co.nz for technical assistance or sales@lightwire.co.nz for account inquiries. We will respond to your message during our regular business hours.
Business Team
Lightwire has an amazing business team who can help you with your wholesale Internet & Voice requirements. You can check out more about Lightwire Business here - https://www.lightwirebusiness.com/
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