Connection Offline

We know how important a reliable internet connection is for staying connected, working, or just enjoying your favorite content. If your internet connection is offline, don’t worry—we’re here to help. Follow the simple steps below to get back online as quickly as possible. If you need further assistance, our support team is always available to guide you through the process. Let’s get started!

If we are experiencing an outage you can check out our Network Status Page 

1. Check the Cables

Go to your Lightwire router and find the blue WAN port.

Ensure the cable is firmly plugged into this port.

If not, find the POE injector (a small box with 2 ports and a power plug).

Connect a black dish cable to the POE port and an Ethernet cable from the LAN1 port on the POE injector to the blue WAN port on your router.

If everything is plugged in, proceed to the next step.

2. Check POE Injector Power Light

Look for a light on the POE injector. If it's on solid, the POE is powered.

If there's no light, plug the POE directly into the wall and check again.

If the light is blinking, the POE might be faulty. Give us a call and we can send out a replacement.

If the POE has a solid light but you still have issues, go to step 3.

3. Check Router Lights

Check if the power light on your router is on and solid.

If the WAN light is on but the internet light is off, replace the cable from the blue WAN port and check again.

If the WLAN light is off, WIFI might be turned off. Press and hold the WLAN button on the side of the router for 5 seconds until the light turns on.

4. Restart Router and POE Injector

Unplug both the router and POE injector for 60 seconds.

Plug them back in and wait 5 minutes for the connection to reset.

If you’re still having issues, contact us at 0800 12 13 14 or email support@lightwire.co.nz for more help.