Relocating to another Property

Moving to a new property? We’ve got you covered! To relocate your Lightwire connection, follow these simple steps:

1. Log In: Access your customer portal here - (insert link)
2. Register Your Move: Scroll to the bottom of the homepage and cl ick on ‘Register Move.’
3. Enter Details: Provide your new address. If you’re within our coverage area, enter your contact details and submit the form. We’ll handle everything from there!

Prefer to Speak with Us?

Call us at 0800 12 13 14, and we’ll take care of the relocation updates for you. Be sure to notify us in advance to ensure a smooth transition, especially if a new installation is needed. We’re here to make your move hassle-free and get you connected seamlessly!

Coverage information:

• Waikato and Bay of Plenty: If you’re moving within these areas and if it comes up with out of coverage when trying to relocate via your customer portal. Give us a call at 0800 12 13 14. We’ll explore options to assist you.
• Outside These Areas: If you’re relocating outside of our service areas, please contact us to arrange an account closure.

Important note:

Relocating with Lightwire will involve a new 12-month contract to cover the cost of installation at your new address.