Are You Moving or Looking to Close Your Account?

While we’re sorry to see you go, our primary goal is to make the process of closing your account as easy and seamless as possible.

Below, you'll find all the essential information you need regarding the account closure process, including specifics on disconnection procedures and any early termination charges that may apply.

Important Steps Before Closing Your Lightwire Account

Closure Timing
Accounts are officially closed on the last day of each month to coincide with our billing cycle. For example, if you want to terminate your service by the end of September, please contact us no later than September 30.

Moving to a New Address?
If you’re transferring your connection to a new location, please reach out to verify that your new address is within our service coverage area.

Contract Status Check
It's essential to confirm if you are still within your contract period. If you are still under contract, we can provide information regarding any early termination charges that may apply.

Closing your Lightwire account 

If you wish to close your Lightwire account, we offer a couple of straightforward methods to help you manage the process smoothly.

1. Send Us an Email
   You can easily initiate the closure by sending us an email. Simply reach out through our contact email, and our support team will guide you through the necessary steps.
   
   

2. Give Us a Call
   Prefer to speak with someone directly? Feel free to call our customer service team at 0800 12 13 14. We’re here to assist you and will ensure that your account closure is handled efficiently.

Important information to note when closing your account

• Early termination charges (ETCs) will apply if a service is cancelled by the customer prior to the contracted end date.
• The ETC is the monthly fixed charge multiplied by the remaining full months, capped at $790 including GST. These fees help cover installation costs. If the installation fails, no ETC will apply.
• If you move to an area Lightwire cannot service, the move will take the effect of a notice of cancellation and standard ETCs calculations will apply.