Lightwire Customer Portal

The Lightwire customer portal is an online platform designed and created by Lightwire to provide customers with information related to their account.

Head to lightwire.co.nz and click on "Customer Portal" at the top.  (or just click on Customer Portal on the top right of this page) and log in with your email address & password.

Forgot your password?
No problem! Just click "Need help logging in?" and request a reset using the email address you signed up with.

Didn’t get the reset email? Don’t stress! Give our friendly customer care team a shout at 0800 12 13 14 or drop us an email, and we’ll send you a new link ASAP.

Manage Your Account with Ease

View and Pay Your Bill:

• Open your portal and head to the front page.
• Find the "Amount Due" section (check out the screenshot below).
• Choose your payment amount and click "Pay" to get redirected to our secure payment processor.

Set Up Automatic Payments:

Don’t want to remember due dates? Set up automatic payments right from your portal! Opt for Direct Debit or recurring Credit Card payments. Just a heads-up—credit card payments include a 2% convenience fee.

Check Your Data Usage:

Stay on top of your data with ease! Click the "Data Usage" tab at the top to see your usage stats. You can adjust the dates to view specific days or the entire month.

Upgrade or Downgrade Your Plan:

Need a plan change?
While you’re in the "Data Usage" tab, just click “Change Plan” to pick the perfect plan for you!

Exciting Features Just for You

• Refer a Friend: Share the love with our refer-a-friend code found on the home page and enjoy some cool rewards! 
  
  
• Relocating: Planning to move? Check out the relocation details at the bottom of the home page. (Link page)

• Whole Home WiFi: Explore our whole home WiFi options, available at the top of the home page! 

If you have any questions or need a hand, our sales team is here and ready to help. Enjoy your portal experience!