Understanding your Invoice

You’ll receive your invoice on the 1st business day of each month. Lightwire invoices a month in advance. Here’s an example of a typical invoice we send out, with explanations of the key sections:

1. Customer Details: This section includes your name, address, and other personal information.
2. Invoice Information: Here you'll find your GST number, invoice number, the issue date, and your customer ID.
3. Invoice Summary: This section shows a summary of your invoice, and the total balance due.
4. Due Date: This indicates the date on which payment must be made by.
5. Payment Methods: This part lists the payment options available to you. (If you’re on a direct debit this will not show on your invoice.)
6. Services Charged: This details the services you’ve been billed for, excluding GST.  This will include your monthly subscription, plus any additional charges such as data overage or Whole Home Wi-Fi, etc. 

If you upgraded your plan or started service partway through the billing month, you may also see a pro rata charge.

1. Additional Fees: Any extra fees, often due to overdue payments that were not settled by the last business day of the month, will be listed here. Note that these fees also exclude GST.