What is the wait time for installation?
Good news! Our standard installation wait time is up to 2 weeks, and during busy periods, it might take up to 3 weeks.
But don’t worry – Our team is committed to getting you connected as quickly as possible. Before you know it, you’ll be up and running!
What happens during the installation?
When our friendly local technician arrives, they’ll check for a clear Line of Sight (LOS) from your property to our tower and run speed tests to ensure you get the best possible connection.
If a standard connection isn’t available, no problem! The technician may suggest bouncing the signal from a nearby building and will discuss any options with you.
No matter the challenge we’ll keep you informed every step of the way and work hard to get you connected.
How much is the installation?
Even better, installation is completely free with our 12 and 24-month contracts! If you opt for the 6-month contract, there’s just a one-time fee of $490 (GST included).
Can I do the installation myself?
Since we use specialized equipment, we don’t offer self-installation. But no worries – our expert technicians will handle everything. The installation process usually takes just 1 to 3 hours, and then you’re all set!
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