Why is My First Bill More Than Expected?

If your first bill is higher than expected, it will be because of a pro-rata charge.

A pro-rata charge is a part charge on your bill for a service you used for only part of a month. 

If you are new to Lightwire or have made changes to your service, you may notice two charges for the same service on your invoice. 

A pro-rata charge may occur because:

• Lightwire charges for services a month in advance.
• You have upgraded your plan part-way through the month. 
• Your connection date (the date you start using Lightwire’s services) usually differs from the start of your billing cycle.

The difference between your connection date and billing cycle date creates a part-month adjustment, resulting in a pro-rata charge.

For example:

Maddison joined Lightwire and had her internet connected on the 23rd  September. Lightwire’s billing cycle starts on the 1st of each month. Maddison will be charged pro-rata for the 8 days connected in September. 

Her first invoice won’t be received until the 1st business day of October. This invoice will show a full month charge for October as we bill in advance and a pro-rata charge for the days used in September.