Audio Issues & Call Dropouts

There are several reasons you may experience audio issues or dropped calls on your Lightwire VoIP phone line. While some cases might need investigation by our Technical Support team, here are a few basic troubleshooting steps you can try to resolve common problems:

1. Check the phone cable connection
   A loose connection between your phone and Lightwire router can affect call quality. Start by unplugging the phone cable from both your phone and router, then reconnect them securely.

2. Replace the phone cable
   If you have an extra RJ11 phone cable available, try swapping it out. Sometimes, older or faulty cables can cause poor audio quality. Replacing the cable can help determine if this is the issue.

3. Track the issue
   Keep track of when dropouts occur and who you’re speaking with. If issues happen with just one contact, the problem could be on their end. Providing specific times and numbers when reporting the problem will help us troubleshoot more effectively.

4. Check for internet issues
   If you're experiencing slow speeds or interruptions while browsing or streaming, this could also affect your VoIP phone line. Since both use the same network infrastructure, any internet issues may impact call quality. If you’re facing these problems, please contact us for assistance.

These steps should help address common issues, but if problems persist, our Technical Support team is ready to assist.