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Knowledge base
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Lightwire Mobile Everything you need to get started and manage your mobile. Find simple guides, helpful answers, and step-by-step support for setting up your service, understanding your plan, and sorting out common issues.
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Connection Help & Support Get the most out of your connection. We’ll help you make sure your internet is running at its best. From improving your Wi-Fi coverage to getting better speeds, you’ll find simple tips and easy steps to keep everything working smoothly around your home.
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Billing & Payments Stay on top of your account, without the stress. Check your balance, understand your bill, and choose the payment option that suits you. You’ll also find how to set up automatic payments so everything runs in the background.
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Moving House Take your connection with you. We’ll guide you through moving your service to your new place, checking what’s available, and getting everything set up so you’re connected from day one.
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Plans & Extras Explore your plan, add-ons, and extras like Whole Home Wi-Fi or Shed Connect. Whether you’re upgrading, changing things up, or just checking what you’ve got, we’ll help you find what works best.
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Landline/VOIP For information regarding Lightwire's voice service including voice feature codes
Common questions
What hours are you available for support?
Our tech support team is available Monday to Friday 8am - 7pm, and Weekends from 9am - 5pm, so if something’s not working, you can get straight through to someone who knows what they’re doing. Our Commercial team is available Monday to Friday 8.30am - 5pm if you’re looking at new services or making changes. If you reach out outside those hours, that’s okay too. Leave it with us and we’ll pick it up as soon as we’re back.
Where is Lightwire wireless available?
We provide wireless broadband across the Waikato and Bay of Plenty. With over 200 towers in the region, there’s a good chance we can connect your property. Check your address on our website, or get in touch and we’ll take a look for you.
How long does it take to get set up?
It depends on the type of connection and your location. In most cases, we’ll give you a clear timeframe once we’ve checked your address — and keep you updated along the way.
I have a few buildings on my property, can I get them all connected?
Connecting properties like this is what we do best. Send us your address details and we’ll work through the best way to get each building connected.
Do you offer fibre?
Yes! we offer fast, reliable fibre backed by local Lightwire support.
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