Understanding your Invoice

We send out invoices to our customers on the first business day of the month.  Our invoices have two pages; the first of which should have a summary of the invoice and statement of the account.  Please check the contact details detailed near the top to ensure that everything is up to date. 

If your first invoice seems large, don’t panic!  Our invoices are issued in advance so your first invoice will have charges from when you got connected and for the month subsequent.  Later invoices should reflect the exact plan amount. 

The summary of the invoice will show the total amount due for the period the invoice is for.  The statement of account will show the balance due overall on your account. 

Due date for all invoices is the 20th of the month.  Payment methods are referenced at the bottom of the first page (as below).

payments_methods.png

The second page will have a breakdown of the invoice and list all the services charged for in the invoice exclusive of GST.  Off-peak data usage and overage charges will be listed here as well. 

If you are unsure of any items on this list or have any further questions, please email us at support@lightwire.co.nz with your customer ID and query, and our friendly team will be in touch. 

 

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