What's involved with the installation?

Once you have signed up for our rural service, a field technician will be assigned to your installation. Once you are near the top of their installation queue, they will call you to organise a time that suits you both for installation. Someone will have to be at the house when installation happens. 

The lead time depends on current install queue length. A customer care rep can advise you of the current lead times.

Once the technician is on site, they will test the signal quality to any available towers that have line of sight to your property. If the technician finds a good strong signal to a tower they will consult with you as to where the wireless receiver will be placed on the rooftop, where cables will run and where your router will be placed.

Once you have agreed with the installation plan, the technician will carry out the required work. Once the installation is completed, they will test the service and give you a quick walk through of how to use the new service.

However, if the installation fails, the technician willl advise you of this and that they will report back to the customer care team. If the technician has observed possible alternatives after failure, someone from our team will give you a call to discuss these further.



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