How do I pay my bill?

We want to make it as easy as possible for you to pay your bill with us, so we offer a number of payment options.

Direct Debit

Our preferred method is via direct debit from your bank account. Find out more about setting up a direct debit authority with us.

You can find a direct debit form by clicking here.

Credit Card

We accept VISA and MasterCard for automatic monthly payment of your invoice. You can set up automatic monthly payments using your credit card by visiting our secure customer account portal at 

We can also accept one-off payments using your VISA or MasterCard. Please call our helpdesk team on 0800 12 13 14 to arrange a one-off payment. 

Internet Banking

You can make a manual payment into our bank account via internet banking at any time. However you need to ensure that you specify your Customer ID number on every payment, as we will be unable to allocate payments if you do not use this number as a reference, which may result in your payment not being processed and late fees being applied to your next invoice.

Our bank account details are:

Lightwire Limited
BNZ Bank

Use your Customer ID (e.g. 1-1234) as a payment reference.

Why does my first invoice have two months worth of charges on it?

Lightwire broadband accounts are billed monthly in advance. Your first invoice will contain a part-charge for the month in which you were connected, as well as a full month charge for the next month of service from the invoice date.

I need to talk to someone about my account

Call us on 0800 12 13 14 and select the Accounts option. You'll be put through to one of our local, friendly accounts team who can get you sorted.

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