We want to make it as easy as possible for you to pay your bill with us, so we offer a number of payment options.
Our preferred method is via direct debit from your bank account. Find out more about setting up a direct debit authority with us.
You can find a direct debit form by clicking here.
We accept VISA and MasterCard for automatic monthly payment of your invoice. You can set up automatic monthly payments using your credit card by visiting our secure customer account portal at https://account.lightwire.co.nz
Please note that a 2% convenience fee applies to invoices paid by credit card. This covers payment processing costs that are incurred by Lightwire to process credit card transactions.
We can also accept one-off payments using your VISA or MasterCard. Please call our helpdesk team on 0800 12 13 14 to arrange a one-off payment.
You will receive your invoice on the first working day of each month. This is due for payment on or before the 20th of the same month. A late payment fee is charged on all accounts with an overdue balance.
Payment can be made by internet banking to our bank:
Please use your Customer ID (e.g. 1-1234) for our reference when paying by Internet banking
If you would like to arrange weekly or fortnightly automatic payments, please call us on 0800 12 13 14 and ask to be transferred to our credit controller Shirley, or email her on firstname.lastname@example.org. She will be able to calculate an amount to prevent over- or under-payment.
Why does my first invoice have two months worth of charges on it?
Lightwire broadband accounts are billed monthly in advance. Your first invoice will contain a part-charge for the month in which you were connected, as well as a full month charge for the next month of service from the invoice date.
I need to talk to someone about my account
Call us on 0800 12 13 14. Our Helpdesk team will be able to answer your question directly, or refer you to a specialist.