Every now and then, customers may have issues connecting to a wireless service from devices such as mobile phones, tables, laptops. Each of these devices have a unique identifier called a MAC address. This can help us in diagnosing connectivity issues sometimes.
If someone from our support team asks for this address, you can follow these instructions to obtain it, so that we can help solve your problems!
iPad and iPhone devices
There are 3 easy steps in getting the MAC address on Apple iPad and iPhone devices:
- Go to settings on your device
- Tap the "General" option
- Tap the "About" option
The MAC address will be listed as a "Wi-Fi Address"
All android manufacturers like to put their own version of Android on their devices, so the MAC address may be located in a slightly different place. The difference may be very small, but if you don't know where to look, it might be a bit confusing.
- Go to your device settings
- Find the option called "About phone" or "About tablet". This is usually at the very bottom of the list.
- There should be a field called "Wi-Fi MAC address"
- After clicking "About phone", there may be an extra step where you will need to tap the "Hardware info" option before the MAC address is displayed.
Windows laptops & desktop computers
Depending on which version of Windows your device is running, this method may vary slightly:
- Click on the start button in the bottom left of your screen. Alternatively, you can hit the windows button that is built into your keyboard on the bottom row on the left.
- Start typing the following, "command prompt". A list of programs should appear, one of which is called Command Prompt. Alternatively, click on the option called "All Programs" and navigate to a folder called "Accessories". Open this program. A black window will appear.
- Type the following "ipconfig/all" without the quotation marks, then hit enter.
- A large amount of information will be displayed, so you may have to do a little bit of scrolling. Scroll until you find a line that says "Wireless LAN adapter Wireless Network Connection"
- There will be a line closely following labelled "Physical Address". This is the MAC address you are looking for.
Apple iMac and Macbook devices
- Click on the little Apple icon in the top left corner of your screen
- Select the option that is labelled "System Preferences"
- Select the option that is labelled "Network"
- On the left side of the screen, there will be a list of connections. Select the option labelled "Wi-Fi". If that option isn't present, look for an option labelled "AirPort".
- In the bottom right hand side of the screen is a button labelled "Advanced...". Select it.
- On the bottom of the new window is a line labelled "Wi-Fi Address". This is the MAC address.